FAQ - Frequently Asked Questions
Ordering Questions
Technical Questions
Installation Questions

Our FAQ is organized into the three sections noted above. If you need more help please use our
Help Form or call toll-free (877) 426-7654

Ordering Questions
What size is right for me?
Insolia Inserts are sold in 4 sizes. Please use this table to determine the best choice for you:

Insolia Inserts Size Table with International Conversions size_table

Will I need a larger size shoe to accommodate Insolia Inserts?
Insolia Inserts are thin and narrow and you should not change your shoe size to accommodate them.

What if I'm on the size boundary, i.e. a 7 1/2?
If you are not sure of what size to order because you sometimes feel you are in between sizes we recommend going with your more common size which is typically the smaller of the two. This is because typically the reason you need to go up in size is due to a particular style or fit not because your foot is actually bigger. We do offer a 30 day money back guarantee and we will exchange sizes and no additional charge.

What if I have different sized feet?
If you have different size feet - i.e. one foot is a size 7 1/2 and the other is size 8 1/2, you may find that you need size S with the smaller foot and a size M with the larger. The good news is that because Insolia Inserts fit in the back of the shoe, there is no left and right, so by buying two pair of Insolia Inserts in different sizes you can fit two pairs of shoes.

I'm having trouble placing an order with your shopping cart, I use Microsoft Explorer.
We use the UltraCart Shopping Cart -- it seems to have a problem with certain combinations of Microsoft Explorer. Our recommendation is that you try using the Firefox browser which you can download here, or you can try the new version of Safari which you can download here.
Mac users: Microsoft stopped supporting Explorer on the Macintosh platform as of January 31st, 2006. We recommend you switch to Safari - or try Firefox as an alternative.

Where is my Order Number?
The Subject line of your confirmation and shipping emails has your order number. The subject line will look like this:
Subject: Order INSOL-20001
The Order Number is the 5 digits after the dash. In this example the order number is 20001